Privacy Policy

Who We Are

This website is operated by Vicki Vass Designs (ABN: 39603454919) using WooCommerce and WordPress. We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Personal Data We Collect and Why

When you visit our site, make a purchase, or contact us, we may collect the following personal information:

Your name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via our payment gateways)
IP address and browser details (collected for analytics and security)

We collect this information to:

Process and fulfil your orders
Communicate with you about your purchase
Provide customer support
Send updates, promotions, or newsletters (only if you opt in)
Improve our website functionality and user experience

WooCommerce

Our store is powered by WooCommerce, which collects and stores your order data to manage your purchase. Your payment information is processed securely via trusted third-party gateways (e.g., PayPal, Stripe) and is not stored on our servers.

Cookies

We use cookies to:

Keep track of cart contents
Save login preferences (if applicable)
Track site usage with tools like Google Analytics

You can control or disable cookies through your browser settings.

Who We Share Your Data With

We only share your data with third parties when necessary to complete your order or operate our website, including:

Payment processors (e.g., PayPal, Stripe)
Shipping carriers
Website hosting and maintenance providers
Email marketing platforms (only if you opt in)

We do not sell or rent your personal information to third parties.

How Long We Retain Your Data

We retain order information for at least 7 years for accounting and legal purposes. Contact form entries and customer service records are kept for up to 2 years unless requested otherwise.

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates
Withdraw consent for marketing communications
Request deletion of your personal data (unless required by law to retain it)

To make a request, please contact us at [your email address].

How We Protect Your Data

We take reasonable steps to protect your personal information, including:

SSL encryption on all transactions
Secure server hosting
Limited staff access to personal data

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Vicki Vass Designs

Email: support@vickivassdesigns.com.au