We want you to love your purchase, and we’re committed to providing you with the best possible customer experience. Please read our returns and refunds policy carefully.
All products purchased at Vicki Vass Designs market stalls and online, excluding Gift Cards, are covered by the Vicki Vass Designs Returns Policy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty or Unsatisfied Products
If a product purchased from Vicki Vass Designs is faulty or you are not satisfied with it, Vicki Vass Designs will offer a refund of the purchase price, exchange, or repair of the product with proof of purchase. For high-value items, Vicki Vass Designs may assess the product’s acceptable quality before providing a remedy.
Change of Mind
In addition to claims for faulty or defective products, where a product is a standard non personalised item, Vicki Vass Designs will refund the purchase price if you have changed your mind and return the product unopened, in its original packaging, and with clear proof of purchase. Customised and personalised products are not eligible for a change of mind refund.
Custom & Personalised Items
All custom and personalised items are final sale and cannot be returned or exchanged due to change of mind. This includes any item that has been customised with names, initials, colours, or specific design requests.
However, in accordance with Australian Consumer Law, we will always honour refunds or replacements for items that are faulty, damaged, or not as described.
Without Proof of Purchase
Proof of purchase required to be eligible for an exchange, refund or remedy.
Additional Information
Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. The type of remedy may vary depending on how long it takes to return the product. If a product cannot be easily returned, contact Vicki Vass Designs to arrange assessment and a suitable remedy. Where applicable, return the product with accessories and instruction manuals. Repair of a product may result in the product being replaced by refurbished goods.
Need help?
Contact us at support@vickivassdesigns.com.au for questions related to refunds and returns.