Thank you for shopping with Vicki Vass Designs! We aim to get your orders packed and posted as quickly as possible. Please read below for important information on our shipping and delivery process.
Processing Times
All orders are handmade and/or personalised to order. Please allow:
- 3–7 business days for processing before your order is dispatched.
- During peak seasons (e.g. holidays, market weeks), processing times may extend slightly — we’ll always update you if there are any delays.
Please note, as our products are made to order and we also offer a completely custom option at customer request, some orders may take longer to process where your order is large and/or requires specialised materials not typically held in stock.
Shipping Within Australia
We use Australia Post and/or courier services for domestic delivery. We deliver products using AusPost. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Shipping Options:
- Standard Shipping: 2–8 business days (depending on location)
- Express Shipping: 1–4 business days (metro areas faster)
Shipping times are estimates only and may vary due to Australia Post delays, public holidays, or your location.
Tracking:
All parcels include tracking. You’ll receive a tracking number via email once your order has been shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we offer free shipping promotions — keep an eye on our homepage or socials!
Local Pickup
If you’re local to Picnic Point NSW, we offer free local pickup. You’ll be notified by email when your order is ready and given instructions for pickup.
International Shipping
We currently do not offer international shipping.
Delivery Issues
Once your order is lodged with Australia Post or our courier, we are not responsible for any delays, lost parcels, or damage during transit. However, we’ll always do our best to assist you in resolving any issues.
If your parcel is marked as delivered but you haven’t received it, please check with neighbours or your local post office before contacting us.
Wrong Address
Please double-check your shipping details before confirming your order. We are not responsible for parcels delivered to an incorrect address provided by the customer.
If your order hasn’t shipped yet and you need to update your address, please contact us as soon as possible.
Need Help?
If you have any questions about your shipping or delivery, please contact us at support@vickivassdesigns.com.au